Refund and Returns Policy

Because Perplexity Peptides sells research-grade reference materials, order issues should be reviewed quickly and documented clearly. Contact support with your order number, product name, and photos of any packaging or fulfillment issue.

Damaged, incorrect, or missing items

If an order arrives damaged, incorrect, or missing an item, contact us as soon as possible with your order details and supporting photos so the issue can be reviewed.

Research material handling

Due to the nature of research materials and documentation requirements, opened or improperly handled materials may not be eligible for return. Eligibility is reviewed case by case.

Research-use-only notice

Products are for laboratory research use only. They are not for human or veterinary consumption and are not intended to diagnose, treat, cure, or prevent any disease.